Our Vision

Safety, Security & Success through Knowledge ,Technical, Digital Connected. Evreywhere, Anywhere, Any Time,

Our Mission

Technological Excellence is our mission ,

Future-Proof results for our customers are our general goal. Knowledge & Experience is the key .

Denotology 

Impartiality

• TUVGLOBAL CERT^®'s management attaches great importance to the carrying out of its certification and inspection activities in an impartial and objective manner. To that end, TUVGLOBAL CERT^® decided, from the very start of its existence, to limit its activities to certification and inspection, explicitly excluding any form of consultancy.
• Moreover, TUVGLOBAL CERT^® has strict rules for ensuring the impartiality of both its employees and its freelance staff in order to minimize the risk of influencing.
• TUVGLOBAL CERT^® has mapped out any potential risks that might affect its impartiality and has taken adequate measures to eliminate those risks. These measures have been taken in consultation with an impartiality committee in which all parties with an interest in certification are involved.

Appeal

• Companies have the possibility to appeal against the certification decisions taken by TUVGLOBAL CERT^® in relation to their activities. This possibility is included explicitly in the contracts which are signed with the companies before starting the audit and certification process.
• TUVGLOBAL CERT^® follows strict procedures for treating this kind of appeal matter. In such cases, it is essential that the appeal decision is made by experts who are completely independent from the people who decided on the certification and from those who carried out the audit.

Complaints

• All parties who are involved in the certification process or system have the possibility to submit a complaint with TUVGLOBAL CERT^® if they are not happy with the quality of the certification and/or auditing services provided by TUVGLOBAL CERT^®. These parties could be : audited or certified customers; certification scheme holders, involved professional organizations, other organization’s or persons involved, ...
• TUVGLOBAL CERT^® has a detailed procedure for dealing with these complaints. You may expect an initial response with acknowledgement of receipt within 10 days, unless the certification scheme states otherwise. After further analysis of the cause and taking corrective action, TUVGLOBAL CERT^® will inform the complainant about the progress and conclusion of the process as far as possible.

Code of Conduct

• TUVGLOBAL CERT^® follows fully the Code of Conduct as drawn up by Head of Group Management.